Returns Policy

At LiveEasy Products Ltd, we are committed to ensuring our customers are satisfied with their purchases. However, if you need to return an item, please review our returns policy below:

Timeframe for Returns: You have 48 hours from the time of receiving your item to initiate a return. If a holiday falls within this period, the timeframe for returns will be extended accordingly.

Condition of Returned Items: Items must be returned in their original packaging, without any damage. A valid original receipt from the package must be provided to process the return.

Refunds: We do not offer cash refunds. Instead, we will provide store credit or replace the product, depending on your preference and the availability of the item.

Restocking Fees and Shipping Costs: We do not charge restocking fees for returned items. However, the buyer is responsible for the delivery fee of the product back to our store.

Exchanges: We offer exchanges under the following conditions:

• The product received is defective.
• The product received is not the one you ordered.

Exceptions: Currently, there are no exceptions to our returns policy. All items are eligible for return or exchange, provided they meet the conditions outlined above.

Contact Information: If you have any questions or need assistance with your return or exchange, please contact us at sales@liveeasy.co.ke or via WhatsApp at +254111572657.

We reserve the right to update our returns policy at any time. Please check our website regularly for any changes.